📜 RETURN & REFUND POLICY

Welcome to HolyFrames. This Return & Refund Policy governs your purchase of products from HolyFrames, a brand owned by Emmanuel Innovations, located at 20th L Cross Rd, 4th Block, Koramangala, Bengaluru, Karnataka 560095, India.

Please read this Policy carefully before making a purchase. By placing an order with us, you agree to be bound by the terms below.

1. Eligibility for Returns

1.1 We accept returns for products that are defective, damaged in transit, or materially different from the description provided at the time of purchase.
1.2 To be eligible for a return, you must notify us within 7 calendar days from the date you receive the product.
1.3 To initiate a return, you must provide proof of purchase (order number, invoice, or email confirmation) and clear photographic evidence of the defect or damage.

2. Return and Refund Process

2.1 To request a return, you must contact our Customer Support team by email at: [Insert Support Email] or via the Contact Us page.
2.2 After your request is received and reviewed, we will provide return instructions and a return authorization number.
2.3 Products returned without authorization will not be accepted.
2.4 You are responsible for safely packaging and shipping the return back to us within the timeframe specified by our support team.
2.5 Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refunds

3.1 Approved refunds will be issued to the original payment method within 7–14 business days after the return is received.
3.2 Shipping charges (both original and return shipping fees) are non-refundable, unless the return is due to a defective or incorrect item.
3.3 We reserve the right to refuse a refund if the product shows signs of misuse, damage not present at delivery, or if it is returned in a condition that prevents resale.

4. Exchange Policy

4.1 At this time, we do not offer direct exchanges. If you wish to receive a different product, please return the original item for a refund and then place a new order.

5. Exceptions

5.1 Custom-made or personalized scripture frames may not be eligible for return unless they are defective or damaged.

6. Contact

For any questions regarding this Return & Refund Policy, please contact us at:
📧 [Insert Support Email]
📱 +91 9187095124